Welcome to our Help Page! We’re here to assist you with any questions or concerns you may have about your shopping experience. Below you’ll find answers to some frequently asked questions (FAQs) about our store, products, and services. If you need further assistance, please don’t hesitate to contact us.
General Information
What is UDeals?
UDeals is a premier online destination for all kinds of products. We pride ourselves on offering high-quality products and exceptional customer service.
How can I contact customer support?
You can reach our customer support team by:
- Email: info@udeals.co.uk
- Facebook Chat: Available 9am – 3pm
Account and Orders
How do I create an account?
Creating an account is simple! Go to the account page and register your details.
Can I track my order?
Yes, you can track your order by logging into your account and visiting the “My Orders” section. You’ll also receive a tracking link via email once your order has shipped.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but this may not always be possible.
Shipping and Delivery
Do you ship internationally?
Yes, we ship worldwide.
Returns and Refunds
Head to our refunds and returns policy page to see the details.
Payments
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, ApplePay and GooglePay.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Our website is SSL certified to ensure your data is secure.
How do I use a discount code?
Technical Issues
How do I reset my password?
To reset your password, please follow these steps:
- Go to the login page and click on the “Lost your password?” link.
- Enter your registered email address and click “Reset password.”
- You will receive an email with a link to create a new password. Click on the link and follow the instructions to set a new password. If you encounter any issues, please contact our customer support team for assistance.
What should I do if I encounter technical issues on the website?
If you experience any technical issues, please try the following:
- Clear your browser cache and cookies.
- Ensure your browser is up to date.
- Try accessing the site from a different device or browser. If the problem persists, contact our customer support team for assistance.
Still need help?
If you can’t find your answer above and still require help, then please use our contact form to get in touch.