Help

General Information

What is UDeals?
UDeals is a premier online destination for all kinds of products. We pride ourselves on offering high-quality products and exceptional customer service.

How can I contact customer support?
You can reach our customer support team by:

• Email: info@udeals.co.uk
• Facebook Chat: Available 9am – 3pm here.

Account and Orders

How do I create an account?
Creating an account is simple! Go to the account page and register your details.

Can I track my order?
Yes, you can track your order by logging into your account and visiting the “My Orders” section. You’ll also receive a tracking link via email once your order has shipped.

Our free shipping is Royal Mail 2nd Class and no tracking is available.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but this may not always be possible.

Shipping and Delivery

Do you offer free shipping?
Yes, we do offer free shipping using Royal Mail 2nd Class service.

Which courier do you use?
In the UK we ship using Royal Mail.

Do you ship internationally?
Yes, we ship worldwide on all of our products.

How long will it take to get my order?
We aim to dispatch orders within 1 working day. If you use our free shipping service orders typically take 3-5 working days. If you upgrade to priority shipping you can expect 2-3 working days.

Payments

What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, ApplePay and GooglePay.

Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Our website is SSL certified to ensure your data is secure. All of you payment data is handled directly via our payment processors, PayPal and Stripe.

How do I use a discount code?
If you have a discount code, you can enter this on the basket page or while you are on the checkout.

Technical Issues

How do I reset my password?
To reset your password, please follow these steps:

1. Go to the login page and click on the “Lost your password?” link.
2. Enter your registered email address and click “Reset password.”
3. You will receive an email with a link to create a new password. Click on the link and follow the instructions to set a new password. If you encounter any issues, please contact our customer support team for assistance.

What should I do if I encounter technical issues on the website?
If you experience any technical issues, please try the following:

1. Clear your browser cache and cookies.
2. Ensure your browser is up to date.
3. Try accessing the site from a different device or browser. If the problem persists, contact our customer support team for assistance.

Returns and Refunds

Head to our refunds and returns policy page to see the details.